Terms of Service
Terms and conditions governing the use of our products and services
Last updated: January 2025
1. Agreement to Terms
By accessing or using EISSEN's website, products, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms constitute a legally binding agreement between you and EISSEN ("Company", "we", "us", or "our").
2. Services Description
EISSEN provides precision engineering products and services, including:
- Clamp connectors and flowline connection systems
- Compact flanges and related accessories
- Hub fittings and high-integrity connectors
- Seal rings and sealing solutions
- Subsea connectors and deepwater equipment
- Engineering consultancy and project management services
- Technical support and maintenance services
3. Eligibility
To use our Services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into binding contracts
- Not be prohibited from using the Services under applicable law
- Provide accurate and complete registration information
4. User Accounts
When you create an account with us, you must:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised access
- Accept responsibility for all activities under your account
We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.
5. Orders and Payments
5.1 Orders
- All orders are subject to acceptance and availability
- Prices are quoted in GBP unless otherwise specified
- We reserve the right to refuse or cancel orders
- Order confirmation does not guarantee availability
5.2 Payments
- Payment terms are specified in individual quotes or contracts
- Late payments may incur interest at 8% above the Bank of England base rate
- We reserve the right to suspend Services for non-payment
- All prices exclude VAT unless otherwise stated
6. Intellectual Property
All content, designs, trademarks, patents, and intellectual property associated with our Services remain the exclusive property of EISSEN. You may not:
- Copy, modify, or distribute our proprietary content
- Reverse engineer our products or technologies
- Use our trademarks without written authorisation
- Create derivative works from our intellectual property
7. Product Warranties
Limited Warranty
EISSEN products are warranted against defects in materials and workmanship for a period specified in the product documentation. This warranty does not cover damage caused by misuse, modification, or normal wear.
Warranty claims must:
- Be submitted within the warranty period
- Include proof of purchase
- Describe the defect in detail
- Allow for inspection by EISSEN personnel
8. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the purchase price of the affected products or services
- We are not liable for indirect, consequential, or incidental damages
- We are not liable for loss of profits, data, or business opportunities
- We are not liable for third-party claims or actions
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
9. Indemnification
You agree to indemnify and hold harmless EISSEN and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of any third-party rights
- Your negligent or wrongful conduct
10. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of business. This obligation survives termination of these Terms.
11. Termination
We may terminate or suspend your access to our Services:
- For violation of these Terms
- For non-payment of fees
- For illegal or fraudulent activity
- At our sole discretion with reasonable notice
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or via email. Continued use of our Services after changes constitutes acceptance of the modified Terms.
14. Contact
For questions about these Terms of Service:
Email: legal@eissen.co.uk
Address: EISSEN, United Kingdom
Questions? Contact us at legal@eissen.co.uk
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