Quality Policy

Our operations are certified to the following standards:

• Customer Satisfaction: Achieve and maintain satisfaction ratings above 95% through continuous improvement
• Zero Defects: Strive for zero defects through rigorous quality control and root cause analysis
• On-Time Delivery: Maintain delivery performance of 98% or higher
• Continuous Improvement: Implement measurable improvements in quality, efficiency, and safety annually
• Regulatory Compliance: Maintain 100% compliance with applicable UK and international regulations

Our Quality Management System (QMS) includes:

• Documented procedures and work instructions for all critical processes
• Regular internal and external audits to verify compliance
• Supplier qualification and performance monitoring programmes
• Comprehensive training programmes to ensure staff competence
• Non-conformance management and corrective action procedures
• Management review meetings to assess QMS effectiveness
• Risk-based thinking integrated into all business processes

Incoming Inspection

• Material certification verification
• Dimensional inspection
• Visual inspection
• Supplier documentation review

In-Process Control

• Statistical process control
• In-line inspection points
• Process parameter monitoring
• Work-in-progress documentation

Final Inspection

• Complete dimensional verification
• Functional testing
• Pressure testing (where applicable)
• Documentation package review

EISSEN's leadership team is committed to:

• Providing adequate resources for quality management activities
• Establishing and reviewing quality objectives at planned intervals
• Ensuring the quality policy is communicated and understood throughout the organisation
• Fostering a culture of quality awareness and continuous improvement
• Maintaining the integrity and effectiveness of the QMS during organisational changes

For quality-related enquiries or to request copies of our certifications: