Privacy Policy

At EISSEN ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with our products.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2.1 Information You Provide

• Contact information (name, email, phone number, postal address)
• Company details (company name, job title, industry)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Communication preferences and marketing opt-ins
• Information submitted through forms, surveys, or support requests

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Log files and analytics data

• Provide, maintain, and improve our products and services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to enquiries and provide customer support
• Send marketing communications (with your consent)
• Analyse usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Under UK GDPR, we process your personal data based on:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, where not overridden by your rights
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing necessary to comply with UK law

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption in transit and at rest (TLS 1.3, AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymise it.

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices: