Accessibility Statement | EISSEN

Our Commitment

EISSEN is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

1. Conformance Status

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

We also strive to comply with:

The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
The Equality Act 2010
EN 301 549 - European standard for ICT accessibility

2. Accessibility Features

Navigation & Structure

Consistent navigation throughout the website

Logical heading structure (H1, H2, H3, etc.)

Skip to main content link

Breadcrumb navigation where applicable

Visual Design

Sufficient colour contrast ratios (minimum 4.5:1 for normal text)

Text resizing support up to 200% without loss of content

Light and dark mode options

No content that flashes more than three times per second

Keyboard & Assistive Technology

Full keyboard navigation support

Visible focus indicators

ARIA landmarks and labels

Screen reader compatible

Content

Alternative text for images

Descriptive link text

Clear and simple language

Form labels and error messages

3. Known Limitations

Despite our best efforts, some areas of this website may not be fully accessible:

PDF Documents: Some older PDF documents may not be fully accessible. We are working to remediate these or provide accessible alternatives upon request.
Third-party Content: Content from third-party services (such as embedded maps or videos) may not be fully accessible.
Live Chat: Our AI chat assistant may have limited accessibility features. Please contact us directly for assistance.

4. Accessibility Testing

We regularly test our website for accessibility using:

Automated testing tools (WAVE, axe DevTools, Lighthouse)
Manual keyboard navigation testing
Screen reader testing (NVDA, VoiceOver)
Browser zoom testing up to 400%
Colour contrast analysers

5. Compatibility

This website is designed to be compatible with:

Browsers

Chrome (latest two versions)
Firefox (latest two versions)
Safari (latest two versions)
Edge (latest two versions)

Assistive Technologies

NVDA (Windows)
VoiceOver (macOS, iOS)
JAWS (Windows)
TalkBack (Android)

6. Feedback & Contact

We welcome your feedback on the accessibility of this website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Email: accessibility@eissen.co.uk

Phone: +44 20 3769 2490

We aim to respond to accessibility feedback within 5 working days and will work with you to provide the information or service you need in an accessible format.

7. Enforcement Procedure

If you are not happy with how we respond to your feedback, you can contact the Equality Advisory Support Service (EASS):

Equality Advisory Support Service (EASS)

Website: www.equalityadvisoryservice.com

Telephone: 0808 800 0082

Textphone: 0808 800 0084